Partnership with Soul Machines
Data Fusion Specialists (DFS) announces our partnership with Soul Machines. DFS is currently marketing and implementing our Coeus AI virtual assistant. The partnership with Soul Machines allows our clients to enhance their Coeus chat with a digital person. Digital person is a term used for a human-like character that combines CGI (computer- generated images) and AI (artificial intelligence) to provide customer service and support at scale. The combination of our AI-powered assistant with Soul Machines’ digital people will offer our customers a best-in-class experience for their customers.
Through this partnership, DFS will be able to offer a digital person(s) to our clients who want to up the game on their virtual assistant chats. Soul Machines will also be able to offer our advanced chat services when marketing their digital persons. These mutual offerings will provide the customers of both companies amazing options for our customers to get ahead in their pursuit of customer excellence.
Case Studies
Customer Expectations of Virtual Assistants
Implementing AI to Drive Innovation and Growth
How Soul Machines Enhances Coeus
Customer Expectations of Virtual Assistants
Companies must now take into account the transformation of consumer expectations for their self-service technology channels. The frustration brought on by ‘inconsistent answers’ between chat and human assistants is cited as the reason for discontent by more than half of consumers who utilize chatbots. Therefore, companies see the need for deeper changes in interactions, whether by upgrading existing chatbots or developing a virtual assistant strategy completely.
Coeus’ value lies in its ability to resolve a high number of customer questions or issues without the need for human interaction. Coeus can be accessed via any device using the customer’s preferred communication method – voice or text. By “speaking” your customers language, via multi-lingual dialogues, in the mode they prefer on any device, Coeus provides accurate, quick answers to most customer questions. When Coeus cannot provide the answer or resolve the issues, the transition to a human agent is quick and seamless for the customer.
Implementing AI to Drive Innovation and Growth
A June 2022 article in Fast Company stated, “Over time, a conversation with a virtual assistant should evolve with each interaction and from data collected in physical and digital environments. By collecting data and understanding the behaviors of a user, a virtual assistant will then synthesize what it learns into a more anticipatory and personal interaction.”
The AI engine driving Coeus is always learning in order to better communicate. By adding the digital person user interface from Soul Machines, Coeus will also pick up visual clues from your customers to provide that personal experience that a growing digital population expects.
- Reduce training time for new agents
- Decrease call times leading to shorter wait times
- Orchestrate the use of existing systems
- Provide a solution in as little as 6 weeks
Click here to learn more about Coeus or contact a DFS representative directly to discuss how we can assist you.
How Soul Machines Enhances Coeus
The marriage of Soul Machines and Coeus provides our customers a way to quickly implement a more personal, more intelligent chatbot to their customers. In a world where a strong digital presence is a necessity, we bring you a solution for customer-to-virtual-assistant conversations, enhanced customer-to-agent conversations, or a mix of where the agent has all information from the bot conversation.
The addition of the digital person from Soul Machines makes the interaction between the bot and the customer feel more like a conversation with a live person and allows the interaction to evolve based on the behavior of the customer.
Click here to learn more about Soul Machines.
Learn more about Coeus AI Assistant
Coeus is an AI-enhanced virtual assistant that handles routine to complex inquiries for your customers, business partners, employees, and call center agents.
Coeus integrates with your business systems and knowledge repositories to provide in-depth and consistent responses using natural language, allowing interactions based on your users’ preferences and devices. Coeus provides a rich customer experience while reducing operational costs and expanding safe, virtual interaction with your business.
Learn more about Soul Machines
Soul Machines, founded in 2016 by serial tech entrepreneur Greg Cross and Academy Award winner Mark Sagar, creates astonishingly life-like Digital People using their Human OS Platform and Digital Brain technology. These AI powered 3D Digital People have the ability to move their bodies, gesture, be aware of, and interact with on-screen content allowing brands to enhance customer engagement by delivering highly personalized, engaging, and empathetic experiences, all in real time, while expanding to a global audience. They add a uniquely immersive element to human interaction which can elevate customer experiences in the metaverse and all digital worlds.
The company brings digital workforces to life for some of the biggest brands in the world as they imagine and innovate the future of brand interaction and personal customer experience in the way they do business. Focused on creating the future of Customer Experience, Soul Machines digital people deliver highly personalized brand experiences for global brands including NESTLÉ® TOLL HOUSE®, P&G, Twitch, The World Health Organization, The Pan American Health Organization, and more.
Digital People offers the most personable and scalable consumer experiences as AI gets stronger and smarter with each interaction.